Meeting Expectations' registration staff members are professional representatives of your organization and serve as the front lines for your attendees. From participating in the development of registration forms and real-time reports, to pre-registration support, to onsite management, our registration professionals are the main point of contact for your conference attendees. Making the registration process as easy and painless as possible is a critical component to creating a positive conference experience for your attendees.

• We support all registration types you can imagine - Alumni, Analyst, Employee, Exhibitor, Guest, Partner, Presenter, Press, Special Event, Sponsor, Staff, Tutorial and Workshop, VIP registration and more!
• Attendee registration management - we make the registration process easy to ensure maximum attendance.
• Badge design, procurement, and printing - we examine industry trends and recommend styles and designs that meet all budgets.
• Call Center staffing - as your conference approaches, we can seamlessly scale up and assign new staff members to your account to professionally and efficiently service attendee needs.
• Exceptions handling - we help define policies and are skilled at managing potentially delicate exceptions diligently and diplomatically.
• Individual attendee communication - we work one-on-one with attendees to answer questions, assist with registration, and manage substitutions and cancellations.
• Information desk staffing - we develop complete event knowledge to assist attendees onsite by answering the broad spectrum of questions they may have.
• Our own online, customizable Registration Management Application (RPM™)
• Expertise in other registration systems to provide you with a number of options to best match your needs.
• Onsite registration management to check in attendees, register new attendees, and address registration issues in a friendly and professional manner.
• Payment reconciliation - our customer care staff works closely with accounting to ensure that all monies due are collected and recorded.
• Policy enforcement - we help to define and enforce registration policies, including cancellation and substitution, to ensure consistent treatment of attendees.
• Pre-registration support - we serve as the nerve center for pre-registration, providing best-in-class service to your attendees.
• Reporting - we provide comprehensive, real-time registration reporting so you are always in touch with how your conference is progressing. Have special report requests? No problem, just let us know.
• Substitution and cancellation processing - we manage substitutions and cancellations within the framework of approved policy, and are skilled in diplomatically handling exceptions.

ME! offers clients customized registration solutions that serve as a registration tool and a marketing tool for clients. Designed by Meeting Expectations' own registration management department, our registration system allows the development of customizable registration forms according to the needs our clients, without their having to incur the expense of developing and maintaining a custom-built application.

Our registration system puts an emphasis on attendee ease of use, and serves as the centralized source for user self-registration and role-based administrative access. With each successful transaction, an attendee will receive an automated e-mail confirmation. Confirmations are fully customizable and contain all pertinent registration transaction (including pending payments, such as registrations by check, wire transfer, PO, etc.) and event information as required, and can be tailored to each attendee type (Attendee, Speaker, Press, etc.).

Our registration system has been developed directly in alignment with Meeting Expectations' best practices, allowing us to achieve efficiencies not possible using other registration systems. Furthermore, our registration portal allows for our clients to check registration statistics on demand. In addition to the standard reports required by most clients, we can build custom reports based on any data we collect. Our system is versatile, flexible and scalable to support your growing registration needs. Features include:

• Online and real-time secure credit card payment. Monies can be deposited directly into a designated bank account, or a dedicated and auditable operating account.
• Shopping cart approach to registration options.
• Fully scalable and built to accommodate all sizes of meetings or events.
• XML integration support for data synchronization with CRM databases.
• Support for custom URLs.
• Conference registration forms will incorporate conference graphics and style sheets to match conference Web site.
• Self-service access to reports based on access privileges.
• Ability to capture extended contact demographic data.
• Standard and custom report packages can provide analysis of any event data we capture.
• Export of data into Excel format for extended data analysis.
• Financial reporting to track and manage event budgets.
• Instant gratification pages to inform attendee that their registration was successfully completed.
• Create confirmations (soft copy and hard copy), including all registration options.
• Complete attendee registration management system, allowing our registration staff to answer attendee questions, or manually register attendees via phone, fax, e-mail or postal mail.
• Refund processing, management and tracking.
• Automated date-based registration fee calculation for clients and non-clients.
• Badge printing and on-site support. Interface allows users to register online through the start of the conference, and check-in reports can track progress and calculate real-time attendance.
• Integration with lead-retrieval systems.
• Support for multiple promotional codes (flat fee or percentage based).
• Ability to run in kiosk mode to allow for onsite self registration.